New BC/BCA Appointment: Jitender Mishra,is responsible for the appointment of new Business Correspondents (BCs) and Business Correspondent Agents (BCAs) in the designated areas allocated to Sanjivani Vikash Foundation. This involves identifying suitable candidates, conducting interviews, and facilitating the onboarding process.

Relationship Management: She maintains strong relationships with officials and stakeholders in financial institutions such as State Bank of India (SBI), Punjab National Bank (PNB), United Bank of India (UBI), Bank of Baroda (BOB), and Indian Bank. Building rapport and trust with these entities is crucial for effective collaboration.

Area Allocation: Jitender Mishra oversees the allocation of specific areas to BCs and BCAs, ensuring comprehensive coverage and efficient service delivery to clients in those regions.

Training and Support: She provides training and support to newly appointed BCs and BCAs, equipping them with the necessary knowledge and skills to perform their roles effectively. This includes training on financial products, technology usage, and compliance requirements.

Compliance: Jitender Mishra ensures compliance with regulatory guidelines and standards governing the operations of BCs and BCAs. She stays updated on regulatory changes and ensures adherence to established protocols.

Performance Monitoring: Jitender Mishra monitors the performance of BCs and BCAs in the allocated areas, tracking key metrics such as transaction volume, customer satisfaction, and adherence to service level agreements.

Problem Resolution: In case of any issues or challenges faced by BCs or clients, Radha acts as a mediator and problem solver, facilitating timely resolution and maintaining smooth operations.

Jitender Mishra tenure and expertise in the domain of financial inclusion make her an invaluable asset to Sanjivani Vikash Foundation, contributing to the organisation's mission of extending financial services to underserved communities.

Jitender Mishra serves as a pivotal CSP (Customer Service Point) Provider at Sanjivani Vikash Foundation, specializing in collaborating with multiple banks including State Bank of India (SBI), Punjab National Bank (PNB), United Bank of India (UBI), Bank of Baroda (BOB), and Indian Bank.

CSP Management: Jitender Mishra primary role involves managing Customer Service Points (CSPs) for various banks, ensuring their efficient operation and adherence to banking standards and procedures.

Bank Liaison: She acts as a liaison between Sanjivani Vikash Foundation and the partnered banks, fostering strong relationships and effective communication channels. This involves regular interaction with bank officials to address issues, discuss requirements, and coordinate activities.

Operational Efficiency: Jitender Mishra is responsible for ensuring the smooth functioning of CSPs, optimizing processes, and implementing best practices to enhance operational efficiency and customer satisfaction.

Training and Development: She provides training and guidance to CSP operators, equipping them with the necessary skills and knowledge to deliver quality services to customers. This includes training on banking products, transaction procedures, and customer service standards.

Compliance and Regulation: Jitender Mishra ensures that CSPs comply with all regulatory requirements and banking regulations set forth by the respective banks and regulatory authorities. This includes adherence to Know Your Customer (KYC) norms, Anti-Money Laundering (AML) regulations, and other compliance standards.

Technology Integration: Jitender Mishra oversees the integration of technological solutions and banking systems at CSPs, ensuring seamless integration with the banks' infrastructure and facilitating efficient transaction processing.

Performance Monitoring: She monitors the performance of CSPs, tracking key metrics such as transaction volume, revenue generation, customer satisfaction, and compliance metrics. This data helps in evaluating the effectiveness of CSP operations and identifying areas for improvement.